Terms of service

These terms are an agreement between you and Leonhard Frankeser trading as CineFlow (ABN 51 560 056 874) ("CineFlow", "we", "us"). They govern your use of:

• the website at cineflow.cloud, including Ask Flowly;
• the CineFlow app, on the web at app.cineflow.cloud, on desktop and on mobile;
• Backlot, our professional network for filmmakers, at backlot.cineflow.cloud; and
• Flowly and the other AI features in any of them.

Together we call these the service.

By creating an account, signing in, or using any part of the service, you agree to these terms. If you do not agree, do not use the service. Our privacy policy and cookie policy explain how we handle personal information and what we store on your device. If you use the service for a business or other organisation, you confirm that you may accept these terms for it.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those guarantees, or any other right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or changed.

Every exclusion, limit and disclaimer in these terms applies only to the extent permitted by law and is subject to this section. Where the law allows our liability for a failure to meet a guarantee to be limited, it is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

• You must be 16 or older to create a CineFlow account and use the service.
• You must be 18 or older to use Backlot.
• One CineFlow account signs you in to the app and to Backlot.
• Give accurate information when you sign up, and keep it up to date.
• Keep your sign in details secure and do not share your account. You are responsible for what is done through your account.
• Tell us straight away at support@cineflow.cloud if you think someone has used your account without your permission.

If we learn that someone under the minimum age is using the service, we may close their account or remove their access to Backlot.

CineFlow is a creative workspace where filmmakers develop ideas into films, together. Backlot is a professional network for filmmakers that uses the same account.

We grant you a personal, non exclusive, non transferable right to use the service in line with these terms while your account is open. We keep all rights in the service itself, including its software, design and brand. These terms do not give you any right to use the CineFlow name or logo.

To the extent permitted by law, the service is provided as is and as available. We do not promise that it will be available at any particular time, uninterrupted, free of errors or secure from every threat, or that it will meet your particular needs. We may need to take the service offline for maintenance or updates, sometimes without notice.

Some features may be released in stages, offered to some people only, or offered as an early preview, and may work differently from the final version. Information shown in the service, such as maps, weather forecasts and AI results, may be incomplete or wrong.

We add to and improve the service all the time. We may also change the service's features, prices and plans, including removing a feature, changing what a plan includes, changing a limit, or moving a feature that is free today onto a paid plan.

We will tell you at least 30 days before a change like that applies to you, by email or in the service. You can cancel your plan or close your account at any time before the change applies, and the change will not apply to you. If you have paid for a period in advance, a price change applies from your next billing period, never to a period you have already paid for.

• CineFlow has a free plan and paid plans. The current plans, their limits and their prices are shown on the plans page and in the service before you buy. Prices are in US dollars.
• Payments are processed by our payments provider. Your card details are entered with them and are not stored by us.
• Paid plans renew automatically at the end of each billing period until you cancel. You can cancel at any time from your billing settings.
• Student pricing, referral rewards and other discounts are offered on the conditions shown when you take them up.
• If a payment fails, we try again and email you. If it still cannot be collected, your plan ends and your account moves to the free plan. Nothing you have made is deleted, but you cannot add more than the free plan allows.
• We give refunds where the law requires them, including under the Australian Consumer Law. Otherwise payments are not refundable.

You keep ownership of everything you create, upload or add to the service, such as scripts, documents, boards, schedules, call sheets, files, profiles and messages (your content).

You give us a worldwide, non exclusive, royalty free licence to host, store, copy, process, format, display and transmit your content, only as needed to run, secure and improve the service and to provide the features you use. This includes showing your content to the people and audiences you choose: your collaborators, anyone with a share link you create and, on Backlot, the audience your settings allow, which for public pages includes search engines and link previews. The licence ends when your content is deleted from the service, except for copies we must keep by law and for content you shared that other people are entitled to keep, as described in these terms and the privacy policy.

You confirm that you own your content or have the rights you need to use it in the service and to give us this licence, and that it does not break the law or anyone else's rights. This includes the details of other people you add, such as cast, crew and contacts: only add them where you are entitled to, and use them only to make your work.

We take care to protect your content, but we do not guarantee that it will never be lost or damaged. You are responsible for keeping your own copies of anything important to you. Use the export features in the service, such as PDF and script exports, to do so regularly.

To the extent permitted by law, we are not liable for any loss, corruption or deletion of your content or data, however it happens.

• When you invite people to a project or workspace, or create a share link, you decide what they can see and do. You are responsible for who you invite and what you share.
• Anyone with a share link can open what it shares until the link expires or you turn it off.
• A project belongs to its owner, who controls who has access. If you leave a project or are removed from it, you may lose access to its content, including content you added.
• If a project's owner closes their account, the project and everything in it are deleted, including content that other members added.
• When you email a call sheet or an invitation through the service, the people you send it to receive it from us on your behalf. Only send to people you work with.

Backlot is for people aged 18 or older who work in film or want to. These rules apply when you use it, in addition to the rest of these terms.

Profiles

Your profile must describe you truthfully. Use your own name or the name you work under. Do not create a profile for someone else. What others can see depends on the visibility you choose; the privacy policy explains each setting. Anything you make public can be seen by anyone, including people who are not signed in, and may appear in search engines.

Credits and film pages

A credit must be true. Only add or claim work you did, in the role you did it, and only list people on a film page who worked on the film. Festival selections and awards must be real. The names and roles of cast and crew on a completed CineFlow project may be shown to signed in Backlot members so they can claim their credits, as the privacy policy explains. Only list people who worked on a project, and only in the roles they had.

Connections and messages

Do not harass, spam or pressure anyone. Respect a declined request. Do not try to reach someone who has blocked you, including through another account.

Callouts

Publishing a callout needs a paid plan, except that an account verified with a student email may publish 3 callouts free of charge each calendar month. Each callout counts once, however many roles it has. Unused callouts do not carry over, and the allowance resets on the 1st of each month, with the calendar month counted in UTC, so in Sydney it resets at 11am on the 1st (10am outside daylight saving). A callout must be for a real opportunity, describe the work, pay and conditions honestly, and comply with the law, including employment, discrimination and child safety laws. Never use a callout or the applications it receives to collect people's details for another purpose.

Script sharing

Only share a script you have the right to share. When a script is shared with you, read it only in the ways its owner allows. Do not copy, download, photograph, record, forward or publish it, or remove or hide its watermark, unless the owner permits it in writing. You are responsible for choosing who you share a script with.

Other people's information

When you see personal information on Backlot, use it only to work with that person on filmmaking. Do not collect it into lists, scrape it, or use it for marketing.

Some features use artificial intelligence, including Flowly and Ask Flowly on the website. When you use one, the content it needs is processed by our AI features provider to produce the result. The privacy policy explains what is sent and when.

• AI results can be wrong, incomplete or out of date. Check them before you rely on them, especially for anything about money, safety, contracts or the law.
• You are responsible for how you use AI results and for what you do with them.
• Do not use an AI feature to create anything unlawful or harmful, or that infringes anyone's rights, and do not try to make it ignore its instructions or limits.
• Results produced for you are part of your content.
• If you connect your own AI assistant to your account, it acts with your permission and you are responsible for what it does.

When you use the service, do not:

• break the law, or help anyone else to;
• infringe anyone's copyright, privacy or other rights;
• upload anything unlawful, defamatory, obscene, hateful or harmful;
• harass, threaten, bully or discriminate against anyone;
• send spam or unwanted bulk messages, requests or invitations;
• impersonate anyone, or misrepresent who you are or your connection with anyone;
• upload viruses or other harmful code;
• try to get into accounts, projects or data you are not allowed to access, or test the security of the service without our written permission;
• scrape or collect data from the service by automated means, except through features we provide for that purpose;
• disrupt, overload or interfere with the service or other people's use of it; or
• copy, resell or reverse engineer the service, or use it to build a competing product, except as the law allows.

If you think content on the service breaks these terms, report it to us in Backlot or by writing to support@cineflow.cloud. We review reports and may hide, unpublish or remove content, and restrict, suspend or close accounts, to enforce these terms, to protect people, or to comply with the law. We are not obliged to monitor content, and we do not have to act on every report. The person you report is never told who reported them.

If you think something on the service infringes your copyright or other rights, or shows your personal information without your permission, email support@cineflow.cloud with a link to it and an explanation. Anyone can do this, whether or not they have an account. We may ask for more information before we act, and we may tell the person who posted it.

If we act against your content or account and you think we got it wrong, tell us at the same address and we will look at it again.

On Backlot you can block another member. A block stops them from finding or contacting you on Backlot, but it does not change access to projects you already share, and it cannot stop anyone seeing your public profile or public film pages without signing in. The privacy policy explains exactly what a block does.

The service links to and shows content from other sites and services, such as embedded videos, maps and calendars you connect. We do not control them and are not responsible for them. Your use of them is governed by their own terms.

Other users are responsible for their own content and conduct. Any agreement you make with another user, such as for work found through Backlot, is between you and them.

If you send us ideas or suggestions, we may use them to improve the service without owing you anything for them.

• You may stop using the service at any time. To close your account and delete your information, contact us at support@cineflow.cloud. Cancel any paid plan first.
• We may suspend, limit or close your account, or your access to Backlot, if you break these terms, if your use creates a risk or legal exposure for us or others, or if the law requires it. Where it is reasonable to, we will tell you why, and we will give you notice first unless the breach is serious or urgent.
• We may stop offering the service or part of it. If we stop the whole service, we will give you at least 30 days' notice so that you can export your content, and we will refund any amount you paid in advance for the time after it stops.
• When your account is closed, your information is deleted as the privacy policy describes.
• The sections of these terms that by their nature should continue after your account is closed continue, including those on content you shared, liability, indemnity and governing law.

To the extent permitted by law:

• we are not liable for any indirect or consequential loss, or for any loss of profits, revenue, business, opportunity, goodwill, data or content, however it arises;
• we are not liable for what other users do, or for their content; and
• our total liability to you for all claims arising from or relating to the service or these terms is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or 100 Australian dollars.

These limits apply to every kind of claim, including in contract, in negligence and under statute. Nothing in this section excludes or limits the consumer guarantees under the Australian Consumer Law, or any liability that cannot lawfully be limited.

To the extent permitted by law, you agree to cover our reasonable losses and costs, including reasonable legal costs, arising from a claim by someone else caused by your content, your breach of these terms, or your breach of the law or of anyone else's rights. This does not apply to the extent the loss was caused by our own breach of these terms or our negligence.

We may update these terms. We will post the new version here and change the date at the top. If a change materially affects you, we will tell you by email or in the service at least 30 days before it takes effect. If you keep using the service after that, the new terms apply. If you do not accept them, you can close your account before they take effect.

If you have a problem with the service, please contact us at support@cineflow.cloud first, so we can try to resolve it. Nothing in this section stops you from going to a court, tribunal or consumer protection agency.

These terms are governed by the law of New South Wales, Australia. You and we submit to the non exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them. If you are a consumer in another country, you also keep the protection of the laws of that country that cannot be excluded.

• We send notices to the email address on your account or show them in the service. You agree to receive them electronically.
• If any part of these terms cannot be enforced, the rest remains in effect.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer your rights under these terms without our written consent. We may transfer ours as part of a sale or reorganisation of the service, and we will tell you if we do.
• These terms, with the privacy policy, the cookie policy and any conditions shown when you buy a paid plan, are the whole agreement between you and us about the service.

Leonhard Frankeser trading as CineFlow (ABN 51 560 056 874), based in Australia. Questions about these terms: support@cineflow.cloud.